Returns, Shipping & Exchanges
Items bought in store can be returned for a full credit back to original form of payment or in store credit within 7 days of purchase. After 7 days there will be no eligibility for returns or exchanges. If you need to exchange sizes please bring the product in no later than 7 days after purchase. I cannot gaurentee that there will be the correct size when you bring your item to exchange.
Items bought online can be returned up to 7 days after date of delivery. Customer must pay shipping to be returned to the store. After 7 days there will be no eligibility for returns or exchanges. If you need an item exchanged for a different size, please pay for the shipping for the item to be returned to the store and a new invoice will be created and sent to you for the shipping of the new product to be sent. I cannot gaurentee that there will be the correct size when you send your product back for exchange.
Address for returns/exchanges: 108 E Blackhawk Ave Prairie Du Chien, WI 53821
Items accepted for returns:
- clothing
- shoes
- accessories such as jewelry, hats, and bags/purses
- items for the home
*Items must have original tags attached with no sign of wear, makeup, deodorant, pet lint, and does not smell like smoke. Any items that contain these elements will be rejected for return.
Items excluded for returns:
- candles and wax melts
- all body care products/chapstick
- all sale items
Defective Items:
I carefully inspect every item for broken parts, stains, snags, etc before selling. I value honesty when it comes to customer/seller relationships. Please reach out if an item you have purchased is defective. Cactus + Cove is not responsible for defective items that were done intentionally by the customer.
Shipping:
Please carefully enter correct shipping address. Cactus + Cove is not responsible for any lost or stolen packages. Please ensure you are shipping to a safe location. Orders are processed within 1-4 business days. Date of delivery after processing is subject to mail service.